Shipping:

Flat rate shipping $9.95 on all mugs shipped within the continental United States. Express shipping is available for the flat rate of $45.00 for delivery within 1-2 days for shipping within the continental United States, dependent on the shipping address location. For international shipment, times vary due to customs and will affect the delivery times. Delivery estimates are based on continental United states shipment only unless otherwise specified by a duly appoint representative of ThermAvant International. Use Coupon Code ‘FREESHIP’ to get free shipping on mugs shipped within the continental United States that are not currently on sale or have a coupon code already applied. Only one coupon can be used per order.

Returns:

  • Return process: The product must be shipped back to ThermAvant International at 1000 Pannell Street, STE. D, Columbia, MO 65201 USA. A note must be included with the product that includes, your name, where the mug was purchased, order number, your email/phone number, the action required (exchange request, refund request, etc.), and the reason the mug was returned. This information allows the BURNOUT customer service department to accurately process your request. Refunds on returned products requesting a refund will occur within two weeks of return shipment arrival pending an inspection to verify that the product is in “as manufactured” condition. If the product fails inspection, you will be notified for follow up actions.
  • Damaged in shipping: Reach out the BURNOUT team via help@burnoutmugs.com or by calling 573-397-6913. Products damaged during shipping will be replaced in full if the BURNOUT team is alerted within 30 days of the shipment’s arrival. In order to receive your replacement BURNOUT, you must send images of the damage on the shipping material, product, and product packaging along with proof of purchase to be eligible for a replacement.
  • Return Shipping cost: The customer is responsible for return shipping costs on buyer’s remorse, unregistered products, invalidly registered products, and validly registered products not covered under the Limited Lifetime Warranty. An RMA# and shipping label will be provided for items ordered from BURNOUT.MUGS.COM being returned due to manufacturer defect. Please reach out the BURNOUT team via help@burnoutmugs.com or by calling 573-397-6913 if you have additional questions.Shipping cost: The customer is responsible for return shipping costs on buyer’s remorse, unregistered products, invalidly registered products, and validly registered products not covered under the Limited Lifetime Warranty. An RMA# and shipping label will be provided for items ordered from BURNOUT.MUGS.COM being returned due to manufacturer defect. Please reach out the BURNOUT team via help@burnoutmugs.com or by calling 573-397-6913 if you have additional questions.

The BURNOUT Drinkability Guarantee

If your BURNOUT™ Travel Mug doesn’t quickly bring your coffee to a comfortable drinking temperature and keep it there for a long time, as promised, we will buy it back, no questions asked.

Warranty: Limited Lifetime Warranty

This warranty runs for the lifetime of the product pending the customers ability to provide proof of purchase and has registered the mug by its unique serial number on Burnoutmugs.com within 90 days of the purchase date of the product. This warranty covers all components of this product to be free from defects in materials and workmanship. The warranty does not cover any loss or damage arising due to the negligence in the operation of this BURNOUT mug, any loss or damages arising in any way out of the use of this BURNOUT mug when it has been altered, repaired by persons other than BURNOUT, or when it has been abused or misused, or used in any other way than for the intended purpose of consuming coffee, tea, or other non carbonated, potable liquids. This warranty does not cover incidental and consequential damages arising in any way out of the use of this BURNOUT mug. The liability of BURNOUT is, in any event, limited to the amount of the original purchase price of the BURNOUT mug, and remains in force only as long as the product remains in its original, as-built configuration. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. If your BURNOUT mug proves to be defective we will either send you a replacement part to fix your BURNOUT mug or we will send you a replacement BURNOUT mug with an identical or substantially equivalent BURNOUT mug. This service will be performed at no charge to you.