Shipping:

Flat rate shipping $9.95 on all mugs shipped within the continental United States. Use Coupon Code ‘FREESHIP’ to get free shipping on mugs shipped within the continental United States that are not currently on sale or have a coupon code already applied. Only one coupon can be used per order.

Returns:

  • Buyer’s remorse – You have 30 days to call for an RMA#, must be able to email proof of purchase, and pay return shipping. Product will not be accepted without an RMA# and will be returned to customer. Customer is responsible for return shipping costs on unregistered products, invalidly registered products, and validly registered products not covered under the Limited Lifetime Warranty.
  • Damaged in shipping – Call for an RMA#, a replacement will be shipped to you.

The BURNOUT Drinkability Guarantee

If your BURNOUT™ Travel Mug doesn’t quickly bring your coffee to a comfortable drinking temperature and keep it there for a long time, as promised, we will buy it back, no questions asked.

Warranty: Limited Lifetime Warranty

This warranty runs for the lifetime of the product pending the customers ability to provide proof of purchase and has registered the mug by its unique serial number on Burnoutmugs.com within 90 days of the purchase date of the product. This warranty covers all components of this product to be free from defects in materials and workmanship. The warranty does not cover any loss or damage arising due to the negligence in the operation of this BURNOUT mug, any loss or damages arising in any way out of the use of this BURNOUT mug when it has been altered, repaired by persons other than BURNOUT, or when it has been abused or misused, or used in any other way than for the intended purpose of consuming coffee, tea, or other non carbonated, potable liquids. This warranty does not cover incidental and consequential damages arising in any way out of the use of this BURNOUT mug. The liability of BURNOUT is, in any event, limited to the amount of the original purchase price of the BURNOUT mug, and remains in force only as long as the product remains in its original, as-built configuration. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. If your BURNOUT mug proves to be defective we will either send you a replacement part to fix your BURNOUT mug or we will send you a replacement BURNOUT mug with an identical or substantially equivalent BURNOUT mug. This service will be performed at no charge to you.