Shipping:Flat rate shipping $9.95 on all mugs shipped within the continental United States. Use Coupon Code ‘FREESHIP’ to get free shipping on mugs shipped within the continental United States that are not currently on sale or have a coupon code already applied. Only one coupon can be used per order.
- Buyer’s remorse – You have 30 days to call for an RMA#, must be able to email proof of purchase, and pay return shipping. Product will not be accepted without an RMA# and will be returned to customer. Customer is responsible for return shipping costs on unregistered products, invalidly registered products, and validly registered products not covered under the Limited Lifetime Warranty.
- Damaged in shipping – Call for an RMA#, a replacement will be shipped to you.
The BURNOUT™ Drinkability Guarantee
If your BURNOUT™ Travel Mug doesn’t quickly bring your coffee to a comfortable drinking temperature and keep it there for a long time, as promised, we will buy it back, no questions asked.